I’m an Engineer working in business transformation in the Information Technology space.
Recently I've worked on:
Redefining the storage and handling of team documentation, including meta tagging, and establishing a process.
Contributing to successful office relocation projects across the UK.
Change Management process implementation.
Problem Management process implementation.
Knowledge audit & review.
Upgrade to Windows 11.
Using these skills:
Diplomacy, listening and reasoning.
Solution oriented problem solving.
Servant leadership - we all succeed together.
Customer service focus.
Highly organised and proactive.
Collaborative mindset.
I've been learning:
Azure Fundamentals AZ-900
ITIL® Foundation Certificate in IT Service Management
Lean Six Sigma Yellow Belt
Service Desk Analyst (SDA)v8 2020
Customer Service Excellence
Proficient in these tools:
Microsoft 365 Admin including Intune, Active Directory & Azure AD/Entra ID
ServiceNow ITSM platform
Atlassian Cloud Admin (JIRA, Confluence, Trello)
Mimecast, Cloudstrike Falcon & other security tools
I'd like to work on:
Projects with a positive impact on the community.
Interesting ways to help people reach their potential.
Delivering clear and consistent change.