"Hello there
My name is Benjamin Stanton and I'm an Engineer working in business transformation in the Information Technology space. I have many years experience in leading teams, managing projects and dealing out solutions for complex problems."
Projects worked on
Redefining the storage and handling of team documentation, including meta tagging
Updating established processes and finding efficiencies
Contributing to successful office relocation projects across the UK
Change Management (ITIL) process implementation
Problem Management (ITIL) process implementation
Knowledge audit, review & transfer
On-boarding and off-boarding review
Training and webinars for new employees and support partners
Upgrade to Windows 11, SharePoint Online, Exchange Online & Cloud Services
I've grown
Azure Fundamentals AZ-900
ITIL® Foundation Certificate in IT Service Management
Lean Six Sigma Yellow Belt
Service Desk Analyst (SDA)v8 2020
Customer Service Excellence
Using these skills
Diplomacy, listening and reasoning
Solution oriented problem solving
Servant leadership - we all succeed together
Customer service focus
Highly organised and proactive
Collaborative mindset
Understanding the people around me
Knowledge sharing & teambuilding
Proficient in
Microsoft 365 Administration including Intune Endpoint Management, Active Directory/Azure AD, Entra ID, SharePoint Admin & Teams Admin/SIP
ServiceNow ITSM platform
Atlassian Cloud Admin (JIRA, Confluence, Trello)
Mimecast & Cloudstrike Falcon
My future is in
Creating a positive impact on the community
Interesting ways to help people reach their potential
Delivering clear and consistent change
Sharing knowledge with the new generation